Shipping policy

SHIPPING POLICY

Last updated: 30 August 2026

Thank you for shopping with Take Me To The Rave. 🖤

We’re an independent UK brand and aim to get your rave gear packed up and on its way to you as quickly as possible.

UK SHIPPING

We ship throughout the United Kingdom (WORLDWIDE ALSO)

Available shipping options and the exact delivery charge will be displayed at checkout before you complete your purchase.

Once your order has been dispatched, you will receive a dispatch confirmation by email.

PROCESSING TIMES

We aim to prepare and dispatch standard in-stock orders within 2–4 working days.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods, new collection launches, sales or festival season, processing may take slightly longer.

REWORKED & ONE-OFF GARMENTS

Some Take Me To The Rave pieces are individually reworked, hand-finished or completely one-off.

Ready-to-ship one-off pieces will normally follow our standard processing times.

If a product requires additional work before dispatch, this will be stated on the product page where applicable.

PERSONALISED & MADE-TO-ORDER ITEMS

Personalised and made-to-order products may require additional processing time.

Where possible, the expected production or dispatch timeframe will be shown on the relevant product page.

If your order contains both ready-to-ship and personalised products, we may dispatch the order together once all items are ready.

DELIVERY TIMES

Delivery times shown at checkout are estimates and are separate from our processing time unless stated otherwise.

Once your parcel has been handed to the delivery carrier, occasional delays can occur which are outside our reasonable control.

If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.

TRACKING

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Please allow a little time for tracking information to update after your parcel has entered the carrier’s network.

INCORRECT SHIPPING ADDRESSES

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to amend the address if the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply if you would like the order resent.

LOST OR DELAYED PARCELS

If your parcel has not arrived within the expected delivery timeframe, please contact us so we can investigate.

Carrier delays can occasionally happen, particularly during busy periods.

Where a parcel is confirmed as lost, we will work with you to arrange an appropriate replacement or refund in accordance with your consumer rights.

For one-off or unique reworked garments, an identical replacement may not be possible. In these circumstances, we will discuss the available options with you.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible.

Please include your order number and photographs of the parcel and affected item where possible, as these may help us investigate the issue with the delivery carrier.

This does not affect your statutory rights.

WORLDWIDE SHIPPING

We ship worldwide, so Take Me To The Rave can reach ravers across the globe.

Available international shipping options and the exact delivery charge for your destination will be displayed at checkout before you complete your purchase.

International delivery times vary depending on the destination and delivery service. Any delivery timeframe shown at checkout is an estimate unless expressly stated otherwise.

Orders shipped outside the UK may be subject to local import duties, taxes, customs charges or other fees imposed by the destination country.

Where applicable, these charges are generally the responsibility of the recipient unless expressly stated otherwise at checkout.

Customers should check any applicable import requirements or charges for their destination before ordering.

DELIVERY DEADLINES

If you need an item for a particular festival, event, birthday or other date, please order with plenty of time to spare.

Unless we have specifically agreed to a guaranteed delivery date with you, estimated delivery dates are not guarantees.

Nothing in this policy affects your rights under UK consumer law regarding late or non-delivery.

RETURNS

Shipping and delivery are separate from our returns process.

For information about returning an unwanted, faulty or incorrect product, please see our Returns & Refund Policy.

CONTACT US

If you have a question about shipping or an existing order, please contact:

Take Me To The Rave

Email: raveonravers@gmail.com

Please include your order number when contacting us about an existing order so we can find it quickly.