Refund policy

RETURNS & REFUND POLICY Last updated: 6 October 2026 This policy applies to orders from Take Me To The Rave Ltd (takemetotherave.co.uk). Nothing in it affects your statutory rights. Changed your mind? 30 days to return You have 30 days from the day you receive your order to return standard items for a refund, including tees, bags, hats and one-off jackets. This includes sale items. The legal minimum for online purchases in the UK is 14 days; we give you 30. To start a return, email raveonravers@gmail.com with your order number and the item(s) you want to return. We'll reply with return instructions. Please then send the item back within 14 days of contacting us. Please return items unworn and unwashed. You can handle an item as you would in a shop to check the size, fit and style. If an item has been handled more than that, we may reduce the refund to reflect any loss in value. Return postage For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service and keeping your proof of postage. If the item is faulty, damaged or not what you ordered, we cover the return postage. Personalised items Items made to your own specification or personalised with your name, wording or other details can't be returned for a change of mind. You still have full rights if a personalised item is faulty, damaged or not as described. Faulty, damaged or incorrect items Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us as soon as possible with your order number and photos. Under the Consumer Rights Act 2015 you're entitled to a refund if you reject a faulty item within 30 days of delivery, and to a repair or replacement after that, with further remedies if a repair or replacement isn't possible or doesn't fix the problem. Our pieces are hand-dyed, hand-printed and sometimes reworked from pre-loved garments, so small variations in colour, pattern and finish are part of their character and aren't considered faults where they've been described or shown before purchase. Refunds Once we receive your return (or proof you've sent it, if that comes first), we'll refund you within 14 days to your original payment method. For change-of-mind returns we also refund the standard delivery charge you originally paid for the returned items. If you chose a more expensive delivery option, we refund only the cost of our standard delivery. Your bank may take a few extra days to show the refund. Exchanges The quickest way to get a different size or colour is to return your item for a refund and place a new order. Orders outside the UK The same 30-day returns policy applies to international orders. Customers in the EU also have the right to cancel within 14 days of delivery under local law. Return postage and any customs charges on returns are paid by the customer unless the item is faulty or incorrect. Gift cards Gift cards can't be refunded once purchased, unless required by law. Contact Take Me To The Rave Ltd, United Kingdom Email: raveonravers@gmail.comdiv>

Last updated: October 6, 2026